Case Study on XYZ Trading Inc.

Case Study on XYZ Trading Inc.

Optimizing Anti-Theft Surveillance for Motorized Vehicle.

Company's Background

XYZ Trading is a local retail business company founded in mid 1950's. For more than 60 years, 35 branches were opened. The company has different departments and has it's own unique role and responsibility to maintain the full operation of the business. However, as the company continues to grow, new issues arises as well. One of the most critical issues needed to be addressed were incidents related to theft in motorized vehicle.

HR Dept. were the ones who first sought a solution. They proposed a parking pass system in which each cards has its own distinct numbers. Issuance of parking pass was put for consideration but it was later decided to put an end due to main loop holes cited by HR Dept. validated by such event.

1. Connivance between security personnel and perpetrator.
2. Customer A (with his motorized vehicle) enters the vicinity and was granted with a parking pass, upon exit Customer A(riding a theft vehicle) declares his parking pass was lost to the stationed security but the mere fact the parking pass was present. Afterwards , the Customer A returns back and this time he is having a good time riding his own motorized vehicle.
3. Security Guards are susceptible for such liable loss of a motorized vehicle. Which in most cases were considered to be unfair on their part.

However, the ITD-CSS Dept. proposed to install CCTV in all of it's branches in an effort to resolve such theft cases. Top management agreed with the proposal and the acquisition of CCTV cameras were imported directly from China including mass storage devices and other peripherals to minimize cost. During the implementation, the CCTV camera proves to be quite effective in resolving theft cases however upon full operation unprecedented situation arises.

Findings

Major issues found:

1. Mass storage device can hold up a max amount of at least 30 days recording backup. Afterwards , data were wiped out for new recorded data allocation. Failure was inevitable in investigation to conduct back tracking within those exclusive dates.
2. Monitoring of CCTV camera requires at least 3 point person to man under 24/7 operation.
3. Intermittent internet connection and IP radio signal contributes to slower response time to conduct video recording reviews from main server to networked client.

Minor issues found:

1. Quality of the CCTV camera was compromised. Since the acquired item was imported directly without proper testing.
2. Technical support is limited. Language barrier is also an issue between Chinese suppliers.
3. Sub standard DVR and NVR used are prone to hardware malfunctioning and breakdown.

Recommendations

With the following major problems listed. The ITD-CSS Dept. have come up an alternative solution adapting a systematic automated approach in capturing motorized vehicle via real time tracking or video streaming.

The system is designed in an A.I approach with an algorithm that would recognize objects on its own and decides whether to save a snapshot of a motorized vehicle. In terms of mass storage reliance, the proposed system would only capture essential images thereby reducing storage dependency. In the aspect of CCTV monitoring, point persons is expected to become more efficient since parking lot based cameras are no longer that necessary to keep track. Intermittent network connections can be remedied by means of providing images in compressed formats.

Questions

1. What SDLC approach would best fit in such underlying circumstances ?
2. Did the ITD-CSS Dept failed on it's previous solution in employing CCTV cameras?
3. What alternative solutions can you offer?
4. Does the alternative solution in solving a major issue is cost efficient?
5. Would it be wise to work on this project individually or as a team?